FREQUENTLY ASKED QUESTIONS
We’d love to hear from you! You can reach us through our Contact Form on this page, or email us at support@drapevibe.com. You can also message us on our Instagram and Facebook pages for quick assistance.
Our support team is available from Monday to Saturday, 10 AM to 6 PM. We’ll get back to you within 24-48 hours for all inquiries.
We offer hassle-free exchanges within 7 days of receiving your order. If you receive a defective or incorrect product, please contact us with your order number and product images, and we’ll assist you right away. For more details, visit our Returns & Exchanges page.
Our standard delivery time is 3-7 business days across United States. Delivery times may vary during sales or peak seasons.
We’re sorry if this happens! Please contact us within 24-48 hours of receiving your order. Share your order number and photos of the product, and we’ll resolve the issue swiftly.