INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I get in touch with DrapeVibe?

We’d love to hear from you! You can reach us through our Contact Form on this page, or email us at support@drapevibe.com. You can also message us on our Instagram and Facebook pages for quick assistance.

What are your customer support hours?

Our support team is available from Monday to Saturday, 10 AM to 6 PM. We’ll get back to you within 24-48 hours for all inquiries.

What is your return and exchange policy?

We offer hassle-free exchanges within 7 days of receiving your order. If you receive a defective or incorrect product, please contact us with your order number and product images, and we’ll assist you right away. For more details, visit our Returns & Exchanges page.

How long does delivery take?

Our standard delivery time is 3-7 business days across United States. Delivery times may vary during sales or peak seasons.

What if I receive a damaged or wrong product?

We’re sorry if this happens! Please contact us within 24-48 hours of receiving your order. Share your order number and photos of the product, and we’ll resolve the issue swiftly.

INFORMATION ABOUT US

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